Here is your updated Shipping Policy for ELOURA. I have removed the nail products, generalized the country list, and updated all brand names and contact details as requested.
At ELOURA, our goal is to provide fast, reliable delivery with complete transparency. All orders are processed within 1–2 business days. During peak seasons, processing may take up to 4 business days.
We ship from our international warehouses to ensure the fastest possible delivery times based on product availability.
Please note: All shipping times exclude potential customs delays.
We guarantee delivery within 50 days. If your order is not delivered within this timeframe, you are eligible for a full refund. This global guarantee exists because some countries experience unpredictable customs delays.
Some countries may charge customs taxes for international shipments. ELOURA is not responsible for these fees. For any specific questions regarding your region, please contact eloura@elouranz.com.
Customers are responsible for providing complete and accurate shipping information, including:
If an order cannot be delivered due to incorrect or incomplete address information, or if it is not retrieved from the local post office/distribution center, a reshipment fee (equal to the original shipping cost) will apply.
If the package is destroyed by the carrier due to incorrect addressing provided by the customer, we offer a 40% discount on a replacement order.
If you have any questions regarding your shipment or need to track an order, please email us at eloura@elouranz.com. We are here to help!